Determining outage duration for service /host

[James Ochs]

Hi all,

I'm trying to programmatically determine how long a host was in a  
problem state for our ticketing system by calculating the value when  
the recovery notice was sent.  It seems like this should be pretty  
straight forward, but it isn't ;) I've got the ticket system opening a  
ticket, storing the $SERVICEPROBLEMID$ and the start time.  I don't  
really see an efficient way to get the ticket number back to nagios (I  
am using RT if any has any suggestions), so the recovery notice is  
opening a second ticket which we then have to merge manually (recovery  
stores $LASTSERVICEPROBLEMID$ and thats how we x-ref the ticket.)

I thought I could just subtract $LASTSERVICEOK$ from  
$LASTSERVICESTATECHANGE$ to get the value, however BOTH macros get  
reset when the state changes to ok, and it would also have the problem  
of not counting the time a service was in warning and then  
transitioned to critical.  The docs seem to indicate  
$LASTSERVICECRITICAL$ is only since the last time the host was checked  
and ins't the total duration of the service being in a critical state,  
and it doesn't cover the other types of problems (namely warning and  
critical)

I see the macros for $LASTSERVICEPROBLEMID$ is there a way to get a  
timestamp for that event?

The only other thing I can think of is to use a database and write  
scripts to get the responses from RT that stores the problem id,  
time,  and ticket # in a table and then do lookups on that on a  
recovery event... it just seems a bit rube-goldberg and I feel like  
I'm missing something here ;)

Thanks,
James


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