Using escalations and / or timeperiods for out ofhours

[Sotiroff, Kristian]

with all this talk of escalations, I thought I'd try and push my
question out again....
 
full text is below, but basically I'm trying to reduce the amount of
emails that get sent out of hours, through escalations and the
escalation time period.
 
if its in normal work hours, send alerts every 5 mins. if not, send them
every 30 mins.
 
a few tests I've run haven't worked so has anybody got a better idea?

________________________________

From: Sotiroff, Kristian 
Sent: 17 October 2008 09:25
To: nagios-users at lists.sourceforge.net
Subject: [Nagios-users] Using escalations and / or timeperiods for out
ofhours




Hi 

(Version: Nagios 3.0.3 ) 

I'm trying to configure my alerts to work in such a way that engineers
don't get mailed excessively out of hours. I've tried with escalations,
but only with Nagios 2 and didn't have much success.

Reading though the docs for v3 it seems that I can define an escalation
with reduced email frequency to be active only during a specified
period, so I thought this may be a way to do it.

Let me explain my scenario 

Sun:            0000 - 0000 - reduced email 
Mon - Fri       0000 - 0800 - reduced email 
                0800 - 1900 - normal email 
                1900 - 0000 - reduced email 
Sat:            0000 - 0000 - reduced email 


If I configure the alerting to work so that after a single email is sent
it escalates into my 'reduced email' period (if its in the right
timeperiod) but otherwise will it then ignore the escalation and
continue sending emails as normal?

What happens if a server lets out some blue smoke over a weekend, so the
escalation comes into play, but an engineer doesn't fix it until 12:00
Monday morning. Does this mean at 0800 (when the escalation is not valid
any more) it will email normally? And if it continues into the next
night will the escalation come back into play again or, because it has
already been triggered, will it stay as normal.

I'm sure someone has done this before. Does anybody have any first hand
experience with it? How are other list users alerting out of hours?

Cheers 
Kristian 





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CONFIDENTIALITY NOTICE

This e-mail (and any attached files) is confidential and protected by 
copyright (and other intellectual property rights). If you are not the 
intended recipient please e-mail the sender and then delete the email and 
any attached files immediately. Any further use or dissemination is 
prohibited.

While MTV Networks Europe has taken steps to ensure that this email and 
any attachments are virus free, it is your responsibility to ensure that 
this message and any attachments are virus free and do not affect your 
systems / data.

Communicating by email is not 100% secure and carries risks such as delay, 
data corruption, non-delivery, wrongful interception and unauthorised 
amendment. If you communicate with us by e-mail, you acknowledge and 
assume these risks, and you agree to take appropriate measures to minimise 
these risks when e-mailing us. 

MTV Networks International, MTV Networks UK & Ireland, Greenhouse, 
Nickelodeon Viacom Consumer Products, VBSi, Viacom Brand Solutions 
International and Comedy Central are all trading names of MTV Networks 
Europe.  MTV Networks Europe is a partnership between MTV Networks Europe 
Inc. and Viacom Networks Europe Inc.  Address for service in Great Britain 
is UK House, 180 Oxford Street, London W1D 1DS, UK.
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