Alerts, Escalation and Alert Counts

[Stephen Bader]

This should be fairly easy. As I've recently struggled with escalations, I'll give you some pointers. 

You may want to set the default contact group for this host/service to be a null address and set the notification_interval to 10. Then, setup an escalation for the first two notifications you need with a first_notification of 1 and a last_notification of 2. Also, in your escalation, set a contact group which can e-mail and sms. 

To get the recovery notification, setup another escalation with a first_notification of 3, a final_notification of 0, and an escalation_options of r. Set the contact group you want which sends sms, e-mail, and voice.This should handle the recovery for you. 

Obviously, you'll need to setup the appropriate contact groups and commands to dispatch the notifications. 

There may be a better option, and I haven't tested the above, but it *should* work. It might need a little tweaking. 

-Steve 

----- Original Message ----- 
From: craig at hooters-uk.com 
To: nagios-users at lists.sourceforge.net 
Sent: Thursday, August 13, 2009 9:16:10 AM GMT -06:00 US/Canada Central 
Subject: [Nagios-users] Alerts, Escalation and Alert Counts 

Hi Group, I wonder if you could help me out with the 
following scenario I would like to set up. 

I will try and explain best I can but if I'm a little 
vague in places please let me know, here goes then.. 

I'm monitoring for example an FTP service that if 
goes down flags as critical, I would like to alert in 
the following way. 

Alert 1 after 10 minutes: - 
Email, SMS. 

Alert 2 after another 10 minutes: - 
Email, SMS. 

Alert 3 after another 10 minutes: - 
Email, SMS and then Voice alert. 

Then after that no alarms at all until a recovery 
notice is sent, I understand the intervals between 
alerts but its getting the alerts to stop after the 
3rd one that I'm hitting issues with. 

SMS and voice alerts are by external companies who 
just convert my mail to the appropriate service. 

If this can not be set-up what is the closest I can 
get to achieving this, sorry for the question but I 
can not seam to get my head around escalations. 

Many thanks and hope you can help me with what is 
causing me grief 

Craig 


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