Simplified Nagios user interface for end users/help desk

[Adam Forsyth]

I'm monitoring lots of different services on various hosts with
Nagios.  Many of these things are very useful for me to monitor as the
sys admin, but when alerts occur occur with them, they do not
represent downtime for our users, they represent problems I should fix
proactively before they result in user noticeable downtime.  For
example, if Nagios notices a fan failure on one of my Procurve
switches, I as the admin want to know about the problem, and probably
want to replace the failing fan during the next scheduled maintenance
time.  The switch is still running just fine, however and there is no
effect on service to users.  Currently when I get such a notification,
I'd acknowledge the problem, and it would stay in critical state until
I've fixed the problem.

What I'd like to create is a more end user targeted display of Nagios
data.  It would display OK or Alert status based only on whether the
particular service is up or down from the user perspective, and
wouldn't show any of the proactive nice for the sys admin to know
about details.  So in the case of the procurve switch, as long as the
fan failure hasn't made the entire switch crash (we can still ping it)
it would remain in an OK state.

The only way I can think of to accomplish this would be to make a
second installation of nagios.  It would be a lot of duplicate
configuration, but many of the services would be left out.  I think
that would create this second end user display as I'm imagining it,
but it would come at the expense of having to maintain 2 sets of
configuration files, and the server would have to do duplicate
checking of lots of the services and hosts.

Can anyone think of a better way to accomplish this that wouldn't need
to involve duplication of checks?

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