Problem with notification config

[Brian Ipsen]

Hi

 The problem is that I never know if I get 1, 2 or 10 warnings before the
state changes to critical (or maybe even OK)... That is why I find it a bit
difficult, and wonder whether an eventhandler would be the proper
solution...

Regards
/Brian


-----Original Message-----
From: Assaf Flatto [mailto:nagios at flatto.net] 
Sent: 26. april 2010 10:55
To: nagios-users at lists.sourceforge.net
Subject: Re: [Nagios-users] Problem with notification config

Brian Ipsen wrote:
>
> Hi
>
> I'm having an issue with notification handling and escalation..
>
> As far as I can see, the notification counter on a service-check 
> increments by one every time a notification is sent - no matter 
> whether the notification is a warning or a critical notification.
>
> Well, I have a group of users, that only should receive the first two 
> warning notifications - and if the check changes state to critical, 
> they should only receive the 2 first critical notifications.
>
> I've tried using service escalations - but I don't think this can be 
> used, since warning and critical notifications simply increment the 
> notification number by one - the number is not reset when changing 
> from warning to critical.
>
> My service escalation config looks like this:
>
> define serviceescalation {
>
> hostgroup_name Hosts-Gold
>
> service_description Service1,Service2,Service3
>
> contact_groups grp-expiration,grp-drift,nt-admins
>
> first_notification 0
>
> last_notification 1
>
> notification_interval 60
>
> escalation_period 24x7
>
> escalation_options w
>
> }
>
> define serviceescalation {
>
> hostgroup_name Hosts-Gold
>
> service_description Service1,Service2,Service3
>
> contact_groups grp-expiration,grp-drift,nt-admins
>
> first_notification 0
>
> last_notification 1
>
> notification_interval 60
>
> escalation_period 24x7
>
> escalation_options c
>
> }
>
> The questions is whether my need for this notification scheme is 
> possible during the configuration - or it only can be done by writing 
> an event-handler ??
>
> Regards
>
> /Brian
>
 From what i can see in your config you are only sending 1 alert in any 
case .

what you might want to do is change the notifications to 1-2 in the 
warning category and 3-4 when it is critical
that way if it is stay in "warning" - the group is notified in the first 
2 notifications only .

If it moves to critical after - they get the next 2 messages .
and you can define a new group ( with the same contacts) and give it the 
same setting as the warning but for the critical - and that way cover 
both escalation paths.

Assaf



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