A Question on Console Alerts for a Help Desk

[steve f]

Thanks very much for the replies.  This is the answer I was looking for with the external commands.  After reading my orig posting, I did realize I didnt want to ack it but schedule/reschedule the check.  

Your answers will put me where I need to be.

Thanks Jim & Joerg

Happy New Years All

Steve

> Date: Wed, 29 Dec 2010 18:10:17 +0100
> From: pitchfork at ederdrom.de
> To: nagios-users at lists.sourceforge.net
> Subject: Re: [Nagios-users] A Question on Console Alerts for a Help Desk
> 
> Jim Avery wrote:
> > On 29 December 2010 15:51, steve f<a31modela at hotmail.com>  wrote:
> >
> >> The Help Desk uses a menu to stop&  restart services, etc.  Is it feasible (
> >> realistic )  for the menu command to add a snippet of code to put the nagios
> >> check for that service/host  in awk mode for say 5 minutes so anyone who
> >> sees the alert on the screen would know that its being addressed?
> >>
> >> Is there an easier way to do this?
> >
> > There isn't an easy way to ack it for 5 minutes, as you can't ack it
> > until it's in a hard state.  I would instead get your menu script to
> > schedule downtime in Nagios for that service for 5 minutes by
> > submitting an external command to Nagios.  I would say this is a
> > feasible and realistic thing to do, yes.  But .. I don't know how you
> > operate your distributed Nagios setup.  So long as only one of your
> > Nagios servers is used for the web front-end this should be easy.  If
> > various people use various of the distributed Nagios servers for their
> > web front end it could be a challenge setting up your menu system to
> > submit the external command to the right server.
> >
> > See:
> >
> > http://nagios.sourceforge.net/docs/3_0/extcommands.html
> 
> Instead of scheduling downtime its also possible reschedule the next service checks to now + 15minutes for example.
> 
> http://old.nagios.org/developerinfo/externalcommands/commandinfo.php?command_id=30
> 
> Joerg
> 
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