Escalating notifications

[Patrik Båt]

Smart thinking there, works perfectly!

Thanks alot!

On Fri, 2011-04-01 at 09:49 -0400, Paul M. Dubuc wrote:
> Patrik Båt wrote:
> > Hello mailinglist!
> >
> > im trying to get a notification like this:
> >
> > in first hardstate, email staff. (notication 1)
> >
> > at the other notification (notification 2) im sending a SMS to the
> > oncall.
> >
> > But the problem is, that on recovery im only getting a SMS due to the
> > sms escalation is in use.
> >
> > Anyone have any good way to get this to work?
> >
> > 1. MAIL Problem
> > 2. SMS Problem
> >
> > On recovery:
> >
> > 1. Mail Recovery
> > 2. SMS Recovery
> >
> > with 2 escalations, i get like this:
> >
> > 1. Mail problem
> > 2. Mail problem, SMS problem
> >
> > recovery:
> >
> > 1. SMS recovery.
> >
> > Config:
> >
> > # SMS
> >
> > define serviceescalation {
> >          host_name *
> >          service_description *
> >          first_notification 2
> >          last_notification 3
> >          notification_interval 0
> >          contacts oncall
> > 	}
> >
> > define hostescalation {
> >          host_name *
> >          first_notification 2
> >          last_notification 3
> >          notification_interval 0
> >          contacts oncall
> > 	}
> >
> > # MAIL
> >
> > define serviceescalation {
> >          host_name *
> >          service_description *
> >          first_notification 1
> >          last_notification 1
> >          notification_interval 10
> >          contacts sysadmin.reports
> > 	}
> >
> > define hostescalation {
> >          host_name *
> >          first_notification 1
> >          last_notification 1
> >          notification_interval 10
> >          contacts sysadmin.reports
> > 	}
> >
> > i have tried with diffrent last_notifications and so on, but with no
> > luck.
> >
> > Regards Patrik BÃ¥t.
> >
> 
> Try using a separate escalation for the recovery events.  The recovery event 
> is the last numbered event so it's hard to catch without a specific 
> escalation.  Example:
> 
> define serviceescalation {
> 	host_name *
> 	service_description *
> 	first_notification 1
> 	last_notification 0
> 	notification_interval 0
> 	contacts sysadmin.reports,oncall
> 	escalation_options r
> }
> 
> define hostescalation {
> 	host_name *
> 	first_notification 1
> 	last_notification 0
> 	notification_interval 0
> 	contacts sysadmin.reports,oncall
> 	escalation_options r
> }
> 

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