escalations question

[Michael Barrett]

I was wondering - if a contact is only set to receive critical alerts, and via escalations the service is only set to contact that contact with a first_notification set as 3, what could cause that contact to get notified at the first notification?

If the service has been in a warning state for a while (more than 3 notifications, but none of them going to the critical only receiving contact since they aren't configured to get warnings) do those notifications count towards the first_notification count?

I thought we had a pretty cool setup going where our secondary pager would only be notified if the service went critical and only after it's third critical notification - but this morning both the primary pager & secondary pager were notified at the same time for a disk space issue that had been in a warning state for a few hours and then went to critical.

Is there anyway to get that sort of setup working btw?

I can pull together the relevant config entries if that would help.  Thanks for your help!

--
Michael Barrett
loki77 at gmail.com





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