contact_groups and contacts

[Julian_Grunnell at tdwh.co.uk]

Hi - wonder if someone can explain this to me, or tell me if I'm defining 
my service incorrectly. I have a simple TCP check as such:

define service{
        use                     remote-service
        service_description     DESKTOP SNA SERVICE TCP 4097
        notification_interval   5
        hostgroup_name          desktopsnahisservers
        contact_groups          dtns-admins24x7
        contacts                tdwilkn
        check_command           check_sts!4097
        }

define serviceescalation{
        hostgroup_name          desktopsnahisservers
        service_description     DESKTOP SNA SERVICE TCP 4097
        first_notification      2
        last_notification       0
        notification_interval   5
        contacts                tdwillc
        }


Is it ok to have both contact_groups and contacts defined in the same 
service? I ask because this check failed for a couple of hours over the 
weekend but looking in the nagios log I can see that on the first 
notification both dtns-admins24x7 and tdwilkn got an email. But then every 
5mins ONLY dtns-admins24x7 got an email - tdwilkn received nothing more 
when he should have.

I also have a serviceescalation defined and this worked as expected with 
tdwillc also getting an alert every 5mins after the 2nd failure.

Any help would be appreciated.

Thanks - Julian.

Julian Grunnell | Unix Analyst, Infrastructure | TD Direct Investing
T: +44 (0) 113 346 2824 | M: +44 (0) 7889 352527
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