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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi all,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am wondering if there is a way to send a <i><span
style='font-style:italic'>single</span></i> alert to one contact, but multiple
alerts to another. To explain further;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>If “service A” goes critical it will generate
alerts to the associated contact based on the “notification_interval”
setting. No problem there – that’s normal operation. What I’d
also like is to have a <i><span style='font-style:italic'>single</span></i>
alert sent out to a pager gateway as well.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I was thinking that I could define a service escalation for “service
A”, with both “first_notification” and “last_notification”
set to 1, so that when the alert is triggered, it will send out one alert to
the pager, and then the escalation is done. What I’m not sure about is
whether it will default back to the normal alerting method (non-escalated)
after that single iteration.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Or, is there another way?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Daniel Maher</span></font></b></strong><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>System Engineer</span></font><o:p></o:p></p>
<p class=MsoNormal><strong><b><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>ACE TECHNOLOGY INC.</span></font></b></strong><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR-CA style='font-size:
10.0pt;font-family:Arial'>100, boul. Alexis-Nihon, suite 593</span></font><span
lang=FR-CA><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=FR-CA style='font-size:
10.0pt;font-family:Arial'>St-Laurent (Québec) H4M 2P1</span></font><span
lang=FR-CA><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Tel: 514-485-2307</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Fax: 514-485-3494</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a href="mailto:dmaher@acetechnology.com">dmaher@acetechnology.com</a></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a href="http://www.acetechnology.com">www.acetechnology.com</a></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span><o:p></o:p></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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