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<TITLE>Down when it is up</TITLE>
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<P><FONT SIZE=2 FACE="Arial">Nagios (Ver. 1.2) was just installed to monitor a VPN with 600 ATMs.</FONT>
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<P><FONT SIZE=2 FACE="Arial">ATMs are connected through ISDN and they have a redundant dial-up line.</FONT>
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<P><FONT SIZE=2 FACE="Arial">The problem we have is that some of the ATMs are shown as down but when pinged the are really up. This happens in the ATMs that for any reason, are working with the dial-up lines.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Our consultant has stated that there is a bandwidth problem, but it has been demonstrated that it is not the case.</FONT>
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<P><FONT SIZE=2 FACE="Arial">Reading the documentation it seems to me that the problem is the configuration. Is there anything we can check?</FONT>
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<P><FONT SIZE=2 FACE="Arial">One ATM has the following parameters:</FONT>
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<P><FONT SIZE=2 FACE="Arial">X98932</FONT>
<BR><FONT SIZE=2 FACE="Arial">...</FONT>
<BR><FONT SIZE=2 FACE="Arial">max_check_attempts 10</FONT>
<BR><FONT SIZE=2 FACE="Arial">Notification_interval 120</FONT>
<BR><FONT SIZE=2 FACE="Arial">Notification_period 24x7</FONT>
<BR><FONT SIZE=2 FACE="Arial">Notification_options d,u,r</FONT>
<BR><FONT SIZE=2 FACE="Arial">Chck_command chec-host-alive</FONT>
<BR><FONT SIZE=2 FACE="Arial">...</FONT>
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<P><FONT SIZE=2 FACE="Arial">regards</FONT>
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<P><FONT SIZE=2 FACE="Arial">Luis Alfonso Franco Ruiz</FONT>
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