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<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=563081622-19012006>ACKs don't fall with in thos types. They are
handled differently (it's in the docs). We do something similar but not
with the ACKs. We actually tell our ticketing system to ignore ACK
messages because we want the outages (DOWN, CRITICAL) to open the tickets
(with all the info the additional info from a db). You might be able
to do the same thing with your ticketing system but tell your ticketing
system to ignore DOWN, CRITICAL, or UNREACHABLE so it will only process the
ACK messages.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV><!-- Converted from text/plain format -->
<P align=left><FONT size=2>Chris Waters<BR>WAN/LAN Technician<BR>JELD-WEN,
Inc.<BR>Network Services Group<BR>===================<BR><BR></P></FONT>
<DIV> </DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> nagios-users-admin@lists.sourceforge.net
[mailto:nagios-users-admin@lists.sourceforge.net] <B>On Behalf Of </B>Tom
Healy<BR><B>Sent:</B> Thursday, January 19, 2006 2:10 PM<BR><B>To:</B>
Nagios-users@lists.sourceforge.net<BR><B>Subject:</B> [Nagios-users]
Acknowledgment Alerts<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV style="MARGIN: 0px">If I understand the docs correctly, the only
notifications that can be set are: u,d,r,f correct? Which one of those
does the Acknowledgement Alert emails fall into? I'd like to be able to
send just these Ack messages to a trouble ticket system to automatically fill
out the ticket based on the user who ack's the alert. Is this even
possible?</DIV>
<DIV style="MARGIN: 0px"><BR class=khtml-block-placeholder></DIV>
<DIV style="MARGIN: 0px">IE:</DIV>
<DIV style="MARGIN: 0px"><SPAN class=Apple-tab-span
style="WHITE-SPACE: pre"></SPAN><B>Subject: </B><SPAN class=Apple-tab-span
style="WHITE-SPACE: pre"></SPAN><B>** ACKNOWLEDGEMENT alert - SSH on foobar.com
is CRITICAL **</B></DIV>
<DIV style="MARGIN: 0px"><BR class=khtml-block-placeholder></DIV>
<DIV style="MARGIN: 0px">Sends to trouble ticket system and a script will parse
the email & fill in the data of the ticket. </DIV>
<DIV style="MARGIN: 0px"><BR class=khtml-block-placeholder></DIV>
<DIV style="MARGIN: 0px">My reasoning is that I don't want every alert to create
tickets, just when someone is working on it. I'm thinking this is not
possible with the normal alert notifications. Is this something that
event_handler can do? </DIV>
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