We are working on integration with Unicenter Service Desk via their mail interface (too start with) and later on their WebServices interface. <div class="gmail_quote">On Wed, Dec 24, 2008 at 10:30 AM, Marc Powell <<a href="mailto:marc@ena.com">marc@ena.com</a>> wrote: <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div class="Ih2E3d"> On Dec 23, 2008, at 11:32 AM, Brandon Perry wrote: > Has anyone (or does anyone) successfully use Nagios and OTRS or > anotehr ticketing system in parallel? I am looking for a solution > that will open a support ticket if a problem is found. </div>The OTRS guys know how. They gave a presentation at Netways last year. If you can fumble through German, the PDFs of their presentations might be useful -- <a href="http://www.netways.de/nagios_konferenz/y2008/programm/v/nagios_otrs/" target="_blank">http://www.netways.de/nagios_konferenz/y2008/programm/v/nagios_otrs/</a> <a href="http://www.netways.de/nagios_konferenz/y2008/programm/w/otrs_workshop/" target="_blank">http://www.netways.de/nagios_konferenz/y2008/programm/w/otrs_workshop/</a> ------------------------------------------------------------------------------ _______________________________________________ Nagios-users mailing list <a href="mailto:Nagios-users@lists.sourceforge.net">Nagios-users@lists.sourceforge.net</a> <a href="https://lists.sourceforge.net/lists/listinfo/nagios-users" target="_blank">https://lists.sourceforge.net/lists/listinfo/nagios-users</a> ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null </blockquote></div>