<div class="gmail_quote">On Wed, Jan 7, 2009 at 4:54 PM, Baron Schwartz <<a href="mailto:baron@percona.com">baron@percona.com</a>> wrote: <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> * watch Nagios email or SMS alerts 24/7 * filter out obvious spam * response time must be on the order of minutes * call our on-call engineer, and once our engineer acks, the job is done. </blockquote></div> Maybe I am missing something. But what's the additional "service" provided by this intermediate company, again? I'm just curious. Why cannot an appropriately set notification-scheme directly targeting your on-call engineer work? Isn't that the purpose of notification policies? -- Rahul