<div class="gmail_quote">2009/1/21 Mathieu Gagné <<a href="mailto:mgagne@iweb.com">mgagne@iweb.com</a>> <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> Hi, Here is the situation: Somebody acknowledges a problem and forget about it. How would you implement an acknowledgement escalation? Or how would you detect such situation where a host/service is down/critical for too long while being acknowledged? -- Mathieu </blockquote><div> Mmmm, there are a couple of technology things you could do for this, but the root of this problem is people, not computers. You need to work our a process where people aren't ack'ing things just so they can fall back asleep. I personally suggest having nagios create a ticket with whatever ticketing system you use (you use one right?!) so you can track that issue. That and having a 24x7 NOC helps :) Otherwise, write something that takes a look at the status file and find services that are in a non-okay state but acknowledged and have been for however long. I wrote a simple nagios CFG parser that would be able to handle it that's under the GPL at my former company for their Oracle Monitoring: <a href="https://code.bluegecko.net/wiki/Monocle">https://code.bluegecko.net/wiki/Monocle</a>. There is another one that will probably work somehwere on cpan. I would probably write that program to un-acknowledge things as well as alarming. If it just alarmed, someone might acknowledge it and do nothing about it. (since that's the problem you're having) You can do the un-acknowldeging though the nagios cmd file: <a href="http://www.nagios.org/developerinfo/externalcommands/commandinfo.php?command_id=116">http://www.nagios.org/developerinfo/externalcommands/commandinfo.php?command_id=116</a> <a href="http://www.nagios.org/developerinfo/externalcommands/commandinfo.php?command_id=117">http://www.nagios.org/developerinfo/externalcommands/commandinfo.php?command_id=117</a> You can get the location of the command file from the macro <a name="commandfile">$COMMANDFILE$.</a> Cheers, .r' </div></div>