Thanks for the info, I have been contacted by your sales manager. I had drawn similar conclusions to what you have detailed. Unfortunately to get a nagios based product seriously considered in a large company they need to security of on-the-ground support if necessary. <div class="gmail_quote">On Wed, Apr 1, 2009 at 6:53 PM, Andreas Ericsson <<a href="mailto:ae@op5.se">ae@op5.se</a>> wrote: <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> <div><div></div><div class="h5">Ian Orszaczki wrote: <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> Hi, I work for a fairly large company looking for at replacing/upgrading our monitoring system. We are now on Nagios 3.06 monitoring 1300 hosts and 8500 services via ssh (all from one server). Does anybody know of any company offering Nagios consultancy or support in Melbourne (or elsewhere in Australia) ? Its something that upper management need before they will consider sticking with Nagios longer term. I look forward to any responses including feedback on good/bad experiences with them. </blockquote> </div></div> I've had fairly good experience with op5. They pay me money to write programs and stuff. It's awesomely fun ;-) On a more serious note, <a href="http://www.nagios.org/support/servicepartners/" target="_blank">http://www.nagios.org/support/servicepartners/</a> lists all the support partners that are serious enough to have contacted Ethan to let him know they're providing support. It seems Australia lack any professional Nagios support providers at the moment. op5 (where I work) can provide Nagios support world wide, although not yet with ad-hoc phone support outside european office hours (it's under way). Groundworks Opensource claims to work worldwide, but insofar as I know they have no customers outside the US. NetWays also claim to work worldwide. I do not know if they have customers in your timezone as I'm not that up-to-date on their customer list. Groundworks and NetWays work mainly on consultancy basis, tailoring solutions for each customer. op5 work mainly as a support company, although we do provide a wide range of addons that make our customers require very little help with their monitoring systems. I've forwarded your email to our sales manager, so I'm sure someone will contact you later on. Sorry if you didn't want that, but since you asked for professional support I'd be sort of neglecting my job obligations if I didn't. Besides, with a little luck I might be sent to Australia at some point if we team up, and free trips are always nice ;-) -- Andreas Ericsson <a href="mailto:andreas.ericsson@op5.se" target="_blank">andreas.ericsson@op5.se</a> OP5 AB <a href="http://www.op5.se" target="_blank">www.op5.se</a> Tel: +46 8-230225 Fax: +46 8-230231 Considering the successes of the wars on alcohol, poverty, drugs and terror, I think we should give some serious thought to declaring war on peace. </blockquote></div>