You want to have two escalations, one for the email and one for the SMS. They have first_notification,last_notification set to 1,1 and 2,2 respectively. Then set the contact for your service to be some contact that has notification_period set to none. This will mean that the ordinary contact for the service will never be notified (because the timeperiod never matches) but your escalations will kick in and send out 1 email and 1 SMS per problem. <div class="gmail_quote"> On Fri, Jan 29, 2010 at 9:51 AM, Howard Allison <<a href="mailto:howard.allison@pva.sozvers.at">howard.allison@pva.sozvers.at</a>> wrote: <blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> <div> Hi group, I want to do something fairly simple, but I can't seem to make it happen... When a service goes into critical status, I want to send one, and only one e-mail notification.If the service is still down after say 15 minutes, I want to send one, and only one SMS. Is this possible? Unless I'm missing something it seems that I will have to set the service notification interval to something other than 0 to allow escalations... and that would mean lots of notifications.. Thanks in advance, Howard -------------------------- VERTRAULICHKEIT: Diese Nachricht ist ausschließlich für denjenigen bestimmt, an den sie adressiert ist und kann vertrauliche Informationen enthalten. Falls Sie nicht der Empfänger dieser Nachricht sind, weisen wir Sie darauf hin, dass die unberechtigte Weitergabe oder Verwendung sowie das unberechtigte Verteilen oder Kopieren dieser Nachricht strikt untersagt sind. Falls Sie diese Nachricht irrtümlich erhalten haben, vernichten Sie sie bitte sofort. CONFIDENTIALITY: This message is intended only for the use of the individuality or entity to which it is addressed and may contain information that is privileged, confidential and exempt from disclosure. If you are not the intended recipient you are notified that any dissemination, distribution, use or copying of this communication is strictly prohibited. If you received this message in error, please immediately destroy this message. -------------------------- </div> ------------------------------------------------------------------------------ The Planet: dedicated and managed hosting, cloud storage, colocation Stay online with enterprise data centers and the best network in the business Choose flexible plans and management services without long-term contracts Personal 24x7 support from experience hosting pros just a phone call away. <a href="http://p.sf.net/sfu/theplanet-com" target="_blank">http://p.sf.net/sfu/theplanet-com</a> _______________________________________________ Nagios-users mailing list <a href="mailto:Nagios-users@lists.sourceforge.net">Nagios-users@lists.sourceforge.net</a> <a href="https://lists.sourceforge.net/lists/listinfo/nagios-users" target="_blank">https://lists.sourceforge.net/lists/listinfo/nagios-users</a> ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null </blockquote></div> -- Martin Melin ____________________________ op5 AB <a href="http://www.op5.com">http://www.op5.com</a> <a href="http://www.op5.org/">http://www.op5.org/</a> <a href="http://www.op5.com/op5/products/network-monitor/nagios/">http://www.op5.com/op5/products/network-monitor/nagios/</a>