there is the notify-service-bby-email command, you should try: # 'notify-service-by-email' command definition define command{ command_name notify-service-by-email command_line /usr/bin/printf "%b" "***** Nagios *****\n\nNotification Type: $NOTIFICATIONTYPE$\n\nService: $SERVICEDESC$\nHost: $HOSTALIAS$\nAddress: $HOSTADDRESS$\nState: $SERVICESTATE$\n\nDate/Time: $LONGDATETIME$\n\nAdditional Info:\n\n$SERVICEOUTPUT$\n$LONGSERVICEOUTPUT$\n\n$USER10$?host=$HOSTNAME$\n\n$S ERVICEACKCOMMENT$\n$SERVICEACKAUTHORALIAS$" | /bin/mail -s "** $NOTIFICATIONTYPE $ Service Alert: $HOSTALIAS$/$SERVICEDESC$ is $SERVICESTATE$ **" $CONTACTEMAIL$ } <div class="gmail_quote"> On Thu, Mar 11, 2010 at 3:28 PM, Rob Tanner <<a href="mailto:rtanner@linfield.edu">rtanner@linfield.edu</a>> wrote: <blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"> <div> Hi, When an acknowledgement notification gets sent, it includes the hostname, the state and the IP address, and that’s all. I would also like to see the time and date, the name of the tech that acknowledged the problem, and the text of his or her comment. I presume the command I need to modify is notify-by-email in misccommand.cfg, but the command line includes “Date/Time: $LONGDATETIME$” while all I see in the actual email message is “Date/Time: $”. Any idea what’s going on? Thanks, Rob Rob Tanner UNIX Services Manager Linfield College, McMinnville Oregon </div> ------------------------------------------------------------------------------ Download Intel® Parallel Studio Eval Try the new software tools for yourself. Speed compiling, find bugs proactively, and fine-tune applications for parallel performance. See why Intel Parallel Studio got high marks during beta. <a href="http://p.sf.net/sfu/intel-sw-dev" target="_blank">http://p.sf.net/sfu/intel-sw-dev</a> _______________________________________________ Nagios-users mailing list <a href="mailto:Nagios-users@lists.sourceforge.net">Nagios-users@lists.sourceforge.net</a> <a href="https://lists.sourceforge.net/lists/listinfo/nagios-users" target="_blank">https://lists.sourceforge.net/lists/listinfo/nagios-users</a> ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null </blockquote></div>