<HTML> <HEAD> <TITLE>Acknowledgement notifications, getting details</TITLE> </HEAD> <BODY> Hi, When an acknowledgement notification gets sent, it includes the hostname, the state and the IP address, and that’s all. I would also like to see the time and date, the name of the tech that acknowledged the problem, and the text of his or her comment. I presume the command I need to modify is notify-by-email in misccommand.cfg, but the command line includes “Date/Time: $LONGDATETIME$” while all I see in the actual email message is “Date/Time: $”. Any idea what’s going on? Thanks, Rob Rob Tanner UNIX Services Manager Linfield College, McMinnville Oregon </BODY> </HTML>