<div class="gmail_quote"><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"> <div link="blue" vlink="purple" lang="EN-US"><div> I personally like using the hostname first, then the service. Something like this for example: adams : RAM is in a CRITICAL state! It makes it easier for me to sort alerts in Outlook that way (I have a rule sending all alerts to a separate folder), so I can see everything going on with a particular server, for example. Or to view how long a certain alert has been going on. I also changed the default output to HTML for easier reading (because I send alerts both to Instant Messenger and also email). Not sure if this will come out nicely (still in HTML format) through the mailing list, but here is a sample: <table style="background: none repeat scroll 0% 0% rgb(223, 221, 221);" border="1" cellpadding="0"> <tbody><tr> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 204); padding: 2.25pt;"> Alert Type </td> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 238); padding: 2.25pt;"> PROBLEM </td> </tr> <tr> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 204); padding: 2.25pt;"> Hostname </td> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 238); padding: 2.25pt;"> <a href="http://nagios.mycompany.com/cgi-bin/status.cgi?host=adams" target="_blank">adams</a> (Database Server) </td> </tr> <tr> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 204); padding: 2.25pt;"> Address </td> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 238); padding: 2.25pt;"> 912.267.822.2 </td> </tr> <tr> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 204); padding: 2.25pt;"> Service </td> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 238); padding: 2.25pt;"> <a href="http://nagios.mycompany.com/pnp/index.php?host=adams&srv=RAM" target="_blank">RAM</a> </td> </tr> <tr> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 204); padding: 2.25pt;"> State </td> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 238); padding: 2.25pt;"> CRITICAL </td> </tr> <tr> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 204); padding: 2.25pt;"> Time </td> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 238); padding: 2.25pt;"> Thu May 6 11:17:27 EDT 2010 </td> </tr> <tr> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 204); padding: 2.25pt;"> Info </td> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 238); padding: 2.25pt;"> RAM CRITICAL - 3% (7 of 196 MB) free </td> </tr> <tr> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 204); padding: 2.25pt;"> Inventory </td> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 238); padding: 2.25pt;"> <a href="http://myinventory.mycompany.com/inventory/view?hostname=adams" target="_blank">View Host</a> </td> </tr> <tr> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 204); padding: 2.25pt;"> RT </td> <td style="background: none repeat scroll 0% 0% rgb(255, 255, 238); padding: 2.25pt;"> <a href="http://myrtserver.mycompany.com/Search/Results.html?ClearRestrictions=1&Query=Status%20%21%3D%20%22resolved%22%20AND%20Content%20LIKE%20%22adams%22" target="_blank">Tickets</a> </td> </tr> </tbody></table> It is hyperlinked to Nagios (host view, then service view), as well as to this host in the inventory system and to the ticketing system (see all touble tickets related to this host). That’s just what works for us. - Brent </div></div></blockquote></div> Thanks for the response Brent. The subject line we use suck a bit, it's like Nagios Alert: Host = example | System = Linux | Service Status = OK | Notification Type = RECOVERY Though we are sending alerts at <a href="mailto:nagios@example.com">nagios@example.com</a> so it's easy to create a rule. Any more ideas? Thanks in advance.