Thanks for excellent hint ! All I had to do it is to add "+" to the contact definition Escalation definition: define serviceescalation {^M hostgroup_name SLOVAKIA,CZECH,POLAND,BULGARIA,GREECE,!GATEWAY service_description .* contacts +Northern CEE EUO leader first_notification 2 last_notification 0 notification_interval 240 escalation_period 24x7 escalation_options w,c Michal <table width=100%> <tr valign=top> <td width=40%>"Duncan Berriman" <duncan@dcl.co.uk> 10/22/2010 12:15 PM <table border> <tr valign=top> <td bgcolor=white> <div align=center>Please respond to Nagios Users List <nagios-users@lists.sourceforge.net></div></table> <td width=59%> <table width=100%> <tr valign=top> <td> <div align=right>To</div> <td>"'Nagios Users List'" <nagios-users@lists.sourceforge.net> <tr valign=top> <td> <div align=right>cc</div> <td> <tr valign=top> <td> <div align=right>Subject</div> <td>Re: [Nagios-users] re-notification problem</table> <table> <tr valign=top> <td> <td></table> </table> Escalations take over from contacts so your contacts won’t be re-advised as far as I know. By my understanding (which is limited as I’ve only just implemented escalations recently) you need to ensure your contacts are included in your escalations. Duncan From: michal.lackovic@cz.schneider-electric.com [<a href="mailto:michal.lackovic@cz.schneider-electric.com">mailto:michal.lackovic@cz.schneider-electric.com</a>] Sent: 22 October 2010 10:52 To: Nagios Users List Subject: Re: [Nagios-users] re-notification problem The notification appears to work normally if the service escalation config is omitted. Is there any relation between it? Michal <table width=100%> <tr valign=top> <td width=56%>Michal Lackovic/CZ/Schneider@Europe 10/22/2010 10:01 AM <table border> <tr valign=top> <td bgcolor=white> <div align=center>Please respond to Nagios Users List <<a href="mailto:nagios-users@lists.sourceforge.net">nagios-users@lists.sourceforge.net</a>></div></table> <td width=43%> <table width=100%> <tr valign=top> <td width=16%> <div align=right>To</div> <td width=83%><a href="mailto:nagios-users@lists.sourceforge.net">nagios-users@lists.sourceforge.net</a> <tr valign=top> <td> <div align=right>cc</div> <td> <tr valign=top> <td> <div align=right>Subject</div> <td>[Nagios-users] re-notification problem</table> <table> <tr valign=top> <td> <td></table> </table> Dear community, I just noticed that my system (Nagios 3.2.0) don't re-notify the contacts.However it sends notification to escalation contacts. So what id does is that it sends first notification to the host contact then after next 4 hours it sends notification to escalation contact and keep sending every 4 hours. As far as I know, if the notification interval is 240 minutes and first escalation is triggered after 2 notifications are sent to the host contact then the escalation contact should get first notification after 480 minutes. Correct? My setup: First notification to the contacts --> re-notify after 4 hours - re-notify after 4 hours and and send escalation to leader Service template: define service { name Service group 1 service_description 24x7,3,10,2 max_check_attempts 3 check_interval 10 retry_interval 2 active_checks_enabled 1 passive_checks_enabled 0 check_period 24x7 obsess_over_service 0 check_freshness 0 flap_detection_enabled 0 notification_interval 240 notification_period 24x7 notification_options w,r,c,s notifications_enabled 1 register 0 Service definition: define service { hostgroup_name CENTRAL DC, service_description Storage display_name Storage servicegroups NRPE agents,Storage use Service group 1 check_command check_nt_storage!90%!95% host_name !WDEUR01,!WDEUR02 register 1 } Escalation definition: define serviceescalation {^M hostgroup_name SLOVAKIA,CZECH,POLAND,BULGARIA,GREECE,!GATEWAY service_description .* contacts Northern CEE EUO leader first_notification 2 last_notification 0 notification_interval 240 escalation_period 24x7 escalation_options w,c } thanks in advance for your advice Michal ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. ______________________________________________________________________------------------------------------------------------------------------------ Nokia and AT&T present the 2010 Calling All Innovators-North America contest Create new apps & games for the Nokia N8 for consumers in U.S. and Canada $10 million total in prizes - $4M cash, 500 devices, nearly $6M in marketing Develop with Nokia Qt SDK, Web Runtime, or Java and Publish to Ovi Store <a href="http://p.sf.net/sfu/nokia-dev2dev">http://p.sf.net/sfu/nokia-dev2dev</a>_______________________________________________ Nagios-users mailing list <a href="mailto:Nagios-users@lists.sourceforge.net">Nagios-users@lists.sourceforge.net</a> <a href="https://lists.sourceforge.net/lists/listinfo/nagios-users">https://lists.sourceforge.net/lists/listinfo/nagios-users</a> ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null -- This message has been scanned for viruses and dangerous content by <a href=http://www.mailscanner.info/>MailScanner</a>, and is believed to be clean. ______________________________________________________________________ This email has been scanned by the MessageLabs Email Security System. ______________________________________________________________________<tt>------------------------------------------------------------------------------ Nokia and AT&T present the 2010 Calling All Innovators-North America contest Create new apps & games for the Nokia N8 for consumers in U.S. and Canada $10 million total in prizes - $4M cash, 500 devices, nearly $6M in marketing Develop with Nokia Qt SDK, Web Runtime, or Java and Publish to Ovi Store </tt><a href="http://p.sf.net/sfu/nokia-dev2dev"><tt>http://p.sf.net/sfu/nokia-dev2dev</tt></a><tt>_______________________________________________ Nagios-users mailing list Nagios-users@lists.sourceforge.net </tt><a href="https://lists.sourceforge.net/lists/listinfo/nagios-users"><tt>https://lists.sourceforge.net/lists/listinfo/nagios-users</tt></a><tt> ::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. ::: Messages without supporting info will risk being sent to /dev/null</tt>