Manipulation of email notifications

[Deborah Martin]

Hi, 
 
Is there a way to manipulate the content of an email by type of email
notification ? For example, if I acknowledge a Critical alert with the text
'Under Investigation', I want to include that text in the 
email notification. However, if I receive a recovery notification I don't
need to have the acknowledgement text included. 
 
I've configured the following in miscommands.cfg 
 
# 'notify-by-email' command definition
define command{
        command_name    notify-by-email
        command_line    /usr/bin/printf "%b" "***** Nagios
*****\n\nNotification Type: $NOTIFICATIONTYPE$\n\nService: $SERVICEDESC$
\nHost: $HOSTALIAS$\nAddress: $HOSTADDRESS$\nState:
$SERVICESTATE$\n\nDate/Time: $LONGDATETIME$\n\nAdditional
Info:\n\n$SERVICEOUTPUT$\nAcknowledgements: $SERVICEACKCOMMENT$" |
/usr/bin/mail -s "** $NOTIFICATIONTYPE$ alert - $HOSTALIAS$/$SERVICEDESC$ is
$SERVICESTATE$ **" $CONTACTEMAIL$
        }
 
But I do not want ` \nAcknowledgements: $SERVICEACKCOMMENT$ ` on Recovery
alerts. The alternative would be to have a default value set of N/A which is
overridden with a value if an acknowledgement
has been set but I don't see an easy way to do this either. 
 
Does anyone have any ideas if it can be done (and how) or that it can't be
done like this ? 
 
thanks,
 
deborah 
 

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