Acknowledgement after escalation, sends email to the escalation email?

[Marc Powell]

On May 4, 2009, at 1:54 PM, Peter Doherty wrote:

>
> On May 4, 2009, at 1:46 PM, Marc Powell wrote:
>>
>> You can't. You can, however, filter out the $NOTIFICATIONTYPE$ of
>> 'ACKNOWLEDGMENT' in the notification script you are calling for that
>> contact.
>
> Could you provide me with more information on this?

I presume that you are currently passing the $NOTIFACTIONTYPE$ macro  
to your notification script in it's command{} definition (see the  
command pointed to by that contact's service_notification_commands). I  
don't know if you've created a special notification script to handle  
the RT integration but that script should compare the value of the  
NOTIFICATIONTYPE parameter to the word 'ACKNOWLEDGMENT' and not send a  
notification to RT if it matches.

If that notification command is simply calling /bin/mail or /bin/ 
mailx, you'll need to create a wrapper script to perform the test  
above before calling /bin/mail or /bin/mailx.

That's about as specific as I can get.

--
Marc


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