Timeperiods and oncall rotation with UK Public holidays
Deborah Martin
Deborah.Martin at Kognitio.com
Wed Apr 21 13:24:57 CEST 2010
Folks,
I'm using SLES 10 and Nagios 3.2.0.
We have 4 oncall engineers which rotate over a 4 week period, each being
oncall one week at a time.
The oncall period is 17:30 - 08:00 each working day and then the whole
period for any weekend or UK public holiday.
My definitions are :-
define timeperiod{
timeperiod_name 24x7
alias 24 Hours A Day, 7 Days A Week
sunday 00:00-24:00
monday 00:00-24:00
tuesday 00:00-24:00
wednesday 00:00-24:00
thursday 00:00-24:00
friday 00:00-24:00
saturday 00:00-24:00
}
This is for all normal monitoring of our systems.
Each oncall engineer is defined :-
define timeperiod{
timeperiod_name person1-oncall
alias person1-oncall
2010-03-29 / 28 17:30-24:00 ; Monday
2010-03-30 / 28 00:00-08:00,17:30-24:00 ; Tuesday
2010-03-31 / 28 00:00-08:00,17:30-24:00 ; Wednesday
2010-04-01 / 28 00:00-08:00,17:30-24:00 ; Thursday
2010-04-02 / 28 00:00-08:00,17:30-24:00 ; Friday
2010-04-03 / 28 00:00-24:00 ; Saturday
2010-04-04 / 28 00:00-24:00 ; Sunday
2010-04-05 / 28 00:00-08:00 ; Monday
}
define timeperiod{
timeperiod_name person2-oncall
alias person2-oncall
2010-04-05 / 28 17:30-24:00 ; Monday
2010-04-06 / 28 00:00-08:00,17:30-24:00 ; Tuesday
2010-04-07 / 28 00:00-08:00,17:30-24:00 ; Wednesday
2010-04-08 / 28 00:00-08:00,17:30-24:00 ; Thursday
2010-04-09 / 28 00:00-08:00,17:30-24:00 ; Friday
2010-04-10 / 28 00:00-24:00 ; Saturday
2010-04-11 / 28 00:00-24:00 ; Sunday
2010-04-12 / 28 00:00-08:00 ; Monday
}
define timeperiod{
timeperiod_name person3-oncall
alias person3-oncall
2010-04-12 / 28 17:30-24:00 ; Monday
2010-04-13 / 28 00:00-08:00,17:30-24:00 ; Tuesday
2010-04-14 / 28 00:00-08:00,17:30-24:00 ; Wednesday
2010-04-15 / 28 00:00-08:00,17:30-24:00 ; Thursday
2010-04-16 / 28 00:00-08:00,17:30-24:00 ; Friday
2010-04-17 / 28 00:00-24:00 ; Saturday
2010-04-18 / 28 00:00-24:00 ; Sunday
2010-04-19 / 28 00:00-08:00 ; Monday
}
define timeperiod{
timeperiod_name person4-oncall
alias person4-oncall
2010-04-19 / 28 17:30-24:00 ; Monday
2010-04-20 / 28 00:00-08:00,17:30-24:00 ; Tuesday
2010-04-21 / 28 00:00-08:00,17:30-24:00 ; Wednesday
2010-04-22 / 28 00:00-08:00,17:30-24:00 ; Thursday
2010-04-23 / 28 00:00-08:00,17:30-24:00 ; Friday
2010-04-24 / 28 00:00-24:00 ; Saturday
2010-04-25 / 28 00:00-24:00 ; Sunday
2010-04-26 / 28 00:00-08:00 ; Monday
}
I have escalations set for one particular client which will happen during
oncall hours only and depending on the notification number, (4,5,6) will
send an SMS alert to the relevant person oncall.
## Escalation ONE:
define serviceescalation {
host_name dbhost1
service_description DB Conn Check
first_notification 4
last_notification 6
notification_interval 15
escalation_options c ; Only escalate for CRITICAL alerts
escalation_period oncall
contact_groups wx2-sms-oncall-group
}
define timeperiod{
timeperiod_name oncall
alias Oncall Hours
sunday 00:00-24:00
monday 00:00-08:00,17:30-24:00
tuesday 00:00-08:00,17:30-24:00
wednesday 00:00-08:00,17:30-24:00
thursday 00:00-08:00,17:30-24:00
friday 00:00-08:00,17:30-24:00
saturday 00:00-24:00
}
And the sms-oncall-group defined for the service escalation includes all 4
oncall engineers but only the person actually oncall should get the sms
alert based on their oncall timeperiods.
define contactgroup{
contactgroup_name wx2-sms-oncall-group
alias WX2 Oncall
members person1-oncall, person2-oncall,
person3-oncall, person4-oncall
}
However, I've now hit a snag - how do I define UK public holidays periods as
being 24 hours (particularly if they fall on a weekday) and put that
timeperiod into each oncall engineers timeperiod so whoever is oncall on a
particular UK public holiday will get the escalation alerts for the entire
24 hour period rather than the usual defined oncall period of "00:00-08:00
and 17:30-24:00"
I'd rather not explicitly define a UK holiday date to an oncall engineer as
this would need to be maintained. I'd rather just have to update
the timeperiod if the person rota'ed cannot cover that particular timeperiod
as this will be few and far between in comparison.
If anymore info is required please let me know. I'm probably missing
something obvious but I've read the docs over a few times and can't seem to
see what I want to do in there.
Any pointers, help would be really appreciated.
Thanks,
Deborah
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