Nagios web GUI, contact groups, hosts and services

[shadih rahman]

Karssen,

    Your problem appears to be process not the tool.  I am not suggesting
how to conduct business in your organization but here is my suggestion.

    I would reach out to noc management and put together a wiki or how to
for each unique possible critical alert scenario.  The I would add the
"notes_url" parameter of Nagios to point to that particular wiki page.

   Only thing noc has to do click on the notes_url page and they will know
exactly what to do with the alert.  Thanks

On Mon, Feb 8, 2010 at 3:40 AM, L.C. Karssen <lennart.karssen at snow.nl>wrote:

> Dear list,
>
> I'm presently working on a Nagios 3.2.0 setup that monitors approximately
> 1000 hosts and about 5000 services. The setup doesn't make use of Nagios'
> notification system, instead people at a control center (NOC) use the
> Nagios web interface to alert the appropriate people in case of an alert.
>
> The Nagios configuration is based on a set of host (group) templates,
> where services are assigned to host groups. For example: the 'check_swap'
> service definition is associated with the host group 'all unix hosts'.
>
> The problem I'm confronted with is that the people at the NOC don't need
> to see all services on a given host. For example, they shouldn't call the
> sysadmin at night if an SSL certificate check goes into critical state
> because the certificate is only valid for ten more days. So we want to
> remove that service from their view. In the present situation contact
> groups (used to determine which servers are visible to which department)
> are added to each specific host, but according to the Nagios docs
> (http://nagios.sourceforge.net/docs/3_0/cgiauth.html) a contact group can
> see _all_ services on a given host if it is listed as a contract group for
> the host.
> So I decided to remove the NOC contact group from the individual host
> definitions and to assign the NOC contact group only to specific services.
>
> This leads me to another problem. Some service checks (i.e. host groups)
> are used in one department only. This works fine.
> However, some other service checks (like check_swap for the 'all unix
> hosts' hostgroup) are shared by all departments, but some departments
> don't want the NOC to see check_swap alerts whereas others do want to pass
> these alerts to NOC. It would be possible to make services with slightly
> different names (e.g. check_swap_dept1, check_swap_dept2), each with the
> correct contact group. However, that seems to be a needless increase of
> complexity.
> Another approach would be to make host groups for each department and
> somehow change the service contact group for each host group.
> Unfortunately I haven't been able to get that to work.
>
>
> Any suggestions would be highly appreciated.
>
>
> Lennart Karssen.
>
>
>
> ------------------------------------------------------------------------------
> The Planet: dedicated and managed hosting, cloud storage, colocation
> Stay online with enterprise data centers and the best network in the
> business
> Choose flexible plans and management services without long-term contracts
> Personal 24x7 support from experience hosting pros just a phone call away.
> http://p.sf.net/sfu/theplanet-com
> _______________________________________________
> Nagios-users mailing list
> Nagios-users at lists.sourceforge.net
> https://lists.sourceforge.net/lists/listinfo/nagios-users
> ::: Please include Nagios version, plugin version (-v) and OS when
> reporting any issue.
> ::: Messages without supporting info will risk being sent to /dev/null
>



-- 
Cordially,
Shadhin Rahman
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://www.monitoring-lists.org/archive/users/attachments/20100208/25c6e75c/attachment.html>
-------------- next part --------------
------------------------------------------------------------------------------
The Planet: dedicated and managed hosting, cloud storage, colocation
Stay online with enterprise data centers and the best network in the business
Choose flexible plans and management services without long-term contracts
Personal 24x7 support from experience hosting pros just a phone call away.
http://p.sf.net/sfu/theplanet-com
-------------- next part --------------
_______________________________________________
Nagios-users mailing list
Nagios-users at lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/nagios-users
::: Please include Nagios version, plugin version (-v) and OS when reporting any issue. 
::: Messages without supporting info will risk being sent to /dev/null