Nagios web GUI, contact groups, hosts and services

[L.C. Karssen]

Hi Shadhin Rahman,

Thanks for your reply. I hadn't mentioned in my e-mail, but adding the
notes_url is indeed the option I had in mind as a last resort. I like
your suggestion of linking to a wiki. If no others solution comes up, I
guess that's what we'll do.


Regards,

Lennart Karssen.



On Mon, 2010-02-08 at 10:41 -0500, shadih rahman wrote:
> Karssen,
>    
>     Your problem appears to be process not the tool.  I am not
> suggesting how to conduct business in your organization but here is my
> suggestion.
> 
>     I would reach out to noc management and put together a wiki or how
> to for each unique possible critical alert scenario.  The I would add
> the "notes_url" parameter of Nagios to point to that particular wiki
> page. 
> 
>    Only thing noc has to do click on the notes_url page and they will
> know exactly what to do with the alert.  Thanks
> 
> On Mon, Feb 8, 2010 at 3:40 AM, L.C. Karssen <lennart.karssen at snow.nl>
> wrote:
>         Dear list,
>         
>         I'm presently working on a Nagios 3.2.0 setup that monitors
>         approximately
>         1000 hosts and about 5000 services. The setup doesn't make use
>         of Nagios'
>         notification system, instead people at a control center (NOC)
>         use the
>         Nagios web interface to alert the appropriate people in case
>         of an alert.
>         
>         The Nagios configuration is based on a set of host (group)
>         templates,
>         where services are assigned to host groups. For example: the
>         'check_swap'
>         service definition is associated with the host group 'all unix
>         hosts'.
>         
>         The problem I'm confronted with is that the people at the NOC
>         don't need
>         to see all services on a given host. For example, they
>         shouldn't call the
>         sysadmin at night if an SSL certificate check goes into
>         critical state
>         because the certificate is only valid for ten more days. So we
>         want to
>         remove that service from their view. In the present situation
>         contact
>         groups (used to determine which servers are visible to which
>         department)
>         are added to each specific host, but according to the Nagios
>         docs
>         (http://nagios.sourceforge.net/docs/3_0/cgiauth.html) a
>         contact group can
>         see _all_ services on a given host if it is listed as a
>         contract group for
>         the host.
>         So I decided to remove the NOC contact group from the
>         individual host
>         definitions and to assign the NOC contact group only to
>         specific services.
>         
>         This leads me to another problem. Some service checks (i.e.
>         host groups)
>         are used in one department only. This works fine.
>         However, some other service checks (like check_swap for the
>         'all unix
>         hosts' hostgroup) are shared by all departments, but some
>         departments
>         don't want the NOC to see check_swap alerts whereas others do
>         want to pass
>         these alerts to NOC. It would be possible to make services
>         with slightly
>         different names (e.g. check_swap_dept1, check_swap_dept2),
>         each with the
>         correct contact group. However, that seems to be a needless
>         increase of
>         complexity.
>         Another approach would be to make host groups for each
>         department and
>         somehow change the service contact group for each host group.
>         Unfortunately I haven't been able to get that to work.
>         
>         
>         Any suggestions would be highly appreciated.
>         
>         
>         Lennart Karssen.
>         
>         
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> 
> 
> -- 
> Cordially,
> Shadhin Rahman



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Choose flexible plans and management services without long-term contracts
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