Soft fail alerts in web interface

[Sean Carley]

Hi Corcoran, I agree this is a needed feature. One of my guys was saying it's only the default Nagios gui that prevents this, you can try something like Nagstamon to get a jump on acking SOFT failures. 

One really should not have to wait until the HARD state pages people to acknowledge a problem. That is silly, and so is the confused user counter-argument. Surely your staff would soon learn that acks can come without alerts (assuming they can't be trained to uncheck the notification box). It would be even better if Nagios could make that notification box checked by default for HARD state, and unchecked for SOFT. 

We found disabling notifications to be a dangerous thing, and not a solution to this problem. People never remember to re-enable them and alerts get missed. I got tired of checking for disabled notifications regularly, so I put in an apache rewrite rule to discourage disabling them in the first place. We insist the user either acknowledge a problem or schedule downtime. 

-Sean

-----Original Message-----
From: Andreas Ericsson [mailto:ae at op5.se] 
Sent: Thursday, April 19, 2012 6:00 AM
To: Nagios Users List
Cc: Corcoran Smith
Subject: Re: [Nagios-users] Soft fail alerts in web interface

On 04/19/2012 09:41 AM, Corcoran Smith wrote:
> 
> Hi no we don't want to disable notifications entirely, we just want to 
> be able to faster acknowledge SOFT FAILS or disable them entirely?
> 

That's not a question, so the question mark at the end is a bit odd.

> 
> Fact: All of our technical staff are Microsoft Certified
> 

That might explain it and even gives a hint to why you left out the
email you responded to with your non-question-masking-as-a-question,
which I presume gave you some sort of response to some initial
question.

-- 
Andreas Ericsson                   andreas.ericsson at op5.se
OP5 AB                             www.op5.se
Tel: +46 8-230225                  Fax: +46 8-230231

Considering the successes of the wars on alcohol, poverty, drugs and
terror, I think we should give some serious thought to declaring war
on peace.

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For Developers, A Lot Can Happen In A Second.
Boundary is the first to Know...and Tell You.
Monitor Your Applications in Ultra-Fine Resolution. Try it FREE!
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