Soft fail alerts in web interface

[Paul Dubuc]

I wouldn't argue against this feature.  It would be convenient to have, but 
your argument depends on your definition of "a problem".  SOFT state errors 
are an indication of a potential problem, or it may be a transient problem. 
That's why SOFT states exist so Nagios can retry the test to determine if 
there is a real problem.  If your staff is alert enough to notice SOFT state 
problems before anyone is notified, surely they notice from the display that 
notifications are disabled.  It probably means the "problem" was expected. 
Scheduling downtime would be a better solution than a SOFT state 
acknowledgement if the check is flapping between OK and error states.

Sean Carley wrote:
> Hi Corcoran, I agree this is a needed feature. One of my guys was saying
> it's only the default Nagios gui that prevents this, you can try something
> like Nagstamon to get a jump on acking SOFT failures.
>
> One really should not have to wait until the HARD state pages people to
> acknowledge a problem. That is silly, and so is the confused user
> counter-argument. Surely your staff would soon learn that acks can come
> without alerts (assuming they can't be trained to uncheck the notification
> box). It would be even better if Nagios could make that notification box
> checked by default for HARD state, and unchecked for SOFT.
>
> We found disabling notifications to be a dangerous thing, and not a
> solution to this problem. People never remember to re-enable them and
> alerts get missed. I got tired of checking for disabled notifications
> regularly, so I put in an apache rewrite rule to discourage disabling them
> in the first place. We insist the user either acknowledge a problem or
> schedule downtime.
>
> -Sean
>
> -----Original Message----- From: Andreas Ericsson [mailto:ae at op5.se] Sent:
> Thursday, April 19, 2012 6:00 AM To: Nagios Users List Cc: Corcoran Smith
> Subject: Re: [Nagios-users] Soft fail alerts in web interface
>
> On 04/19/2012 09:41 AM, Corcoran Smith wrote:
>>
>> Hi no we don't want to disable notifications entirely, we just want to be
>> able to faster acknowledge SOFT FAILS or disable them entirely?
>>
>
> That's not a question, so the question mark at the end is a bit odd.
>
>>
>> Fact: All of our technical staff are Microsoft Certified
>>
>
> That might explain it and even gives a hint to why you left out the email
> you responded to with your non-question-masking-as-a-question, which I
> presume gave you some sort of response to some initial question.
>


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